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*Username (login)
|
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Username which you use to connect to satellite.
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| Password |
|
Password which you use to connect to satellite.
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| *Satellite |
|
Satellite which you connect to.
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| SpaceGate connection type |
|
Way which you send traffic to SpaceGate by
(VPN, GRE, IPIP, Globax, SatCrypt, BGP-4, etc.)
|
| Operating system |
|
Operating system on your computer
(Windows 95, Windows 98, Windows ME, Windows NT,
Windows 2000, Windows XP, Linux, FreeBSD etc.).
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| DVB receiver model
Other model
|
|
DVB receiver model which is connected to your satellite antenna.
if not listed
|
| DVB driver or firmware version |
|
For example Technisat driver 2.10;
or driver 0.8.2 from linuxtv.org
|
| MAC address |
|
MAC address of your DVB card. It is usually written on a sticker
on solder side of DVB card. Or you can see it in the DVB card
configuration program.
|
| PID in DVB settings |
|
Numeric program identifier (PID) which is set in your DVB card
settings. For example 512. Or 0x200.
|
| Outgoing connection IP address:
IP address type
|
|
IP address which is assigned to you by your outgoing connection
provider. It can be dynamic (which changes sometimes) or static
(which never changes).
|
| Signal level (%) |
%
|
Signal level which your DVB card receives from satellite.
DVB card configuration program usually shows it.
|
| Outgoing connection type: |
|
Outgoing connection type
(Cable/LAN, leased line, dial-up, ISDN, xDSL, GPRS etc.).
|
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*Your contact e-mail
|
|
E-mail address which we can use to contact you while solving your
problem.
|
| Instant messengers |
|
Instant messenger IDs which can be used to contact you urgently.
|
|
*
Did you read
settings description
?
|
Yes
|
Before submitting your problem you have to read transponder parameters
page and check if all parameters are correct in your DVB card settings.
|